SEO Experts Gather for a Candid Chat About Search [Podcast]

SEO Experts Gather for a Candid Chat About Search [Podcast]

Wix just celebrated their 100th podcast episode! Congrats, Wix. To quote Mordy Oberstein, Head of SEO Brand at Wix; “we talk a lot.” You sure do! It’s a good thing you have a lot of interesting stuff to say. The 100th episode of “SERPs Up” was full of awesome guests. Here’s a summary of the … Read more

AI Experiment: Hacking HubSpot Chat to Improve the Customer Experience

AI Experiment: Hacking HubSpot Chat to Improve the Customer Experience

We integrated AI into our website chat and our KPIs flew off the charts. Here’s exactly how we did it and what we learned along the way. Key Outcomes: 43% increase in chat conversion rates >50% improvement in the value per chat CSAT scores matched human-led interactions I like to joke that one of my … Read more

Google To Shut Down Business Profile Chat Feature

Google Business Profile logo on the screen of laptop through magnifying glass,

Google has announced that it will discontinue the chat feature in Google Business Profiles. The wind-down process will start on July 15, and the functionality will complete on July 31. The news was emailed to businesses, acknowledging the potential difficulty of the decision and emphasizing Google’s commitment to remaining a helpful partner in business management. … Read more

Boost Your Biz: Advantages of Live Chat Support

Boost Your Biz: Advantages of Live Chat Support

The digital world we thrive in today is one where we expect quick replies. In customer service, waiting on hold or for an email answer needs to be updated. Live chat customer support helps. Live chat assistance may transform your business. It’s about improving customer experience, not just fixing problems faster. Live chat enables brands … Read more

Why Did Google Gemini “Leak” Chat Data?

Why Did Google Gemini "Leak" Chat Data?

It only took twenty four hours after Google’s Gemini was publicly released for someone to notice that chats were being publicly displayed in Google’s search results. Google quickly responded to what appeared to be a leak. The reason how this happened is quite surprising and not as sinister as it first appears. @shemiadhikarath tweeted: “A … Read more

Microsoft Advertising Partners With Baidu Global For Chat Ads API

Microsoft Advertising Partners With Baidu Global For Chat Ads API

In its monthly recap of significant developments, Microsoft Advertising shared the latest news about its new partnership with Baidu Global, advertising opportunities, and Bing’s rebranding to Copilot. These advancements boost advertiser reach and efficiency, representing a notable expansion as the holiday season approaches. Microsoft And Baidu: A Strategic Alliance Microsoft Advertising advanced its commitment to … Read more

Microsoft Bing Chat: Now With DALL-E 3 AI Image Generator

Microsoft Bing Chat: Now With DALL-E 3 AI Image Generator

Microsoft announced the rollout of DALL-E 3, the latest text-to-image model from AI lab OpenAI, to all Bing users. The more advanced AI system is now available for free in Bing Chat and Bing Image Creator. DALL-E 3 builds on previous DALL-E models, generating images from text prompts that Microsoft describes as more realistic and … Read more

Google Working To Remove Bard Chat Transcripts From Search

Google Working To Remove Bard Chat Transcripts From Search

Earlier this week, it was discovered that transcripts of conversations with Google’s AI chatbot, Bard, were appearing in search results. This immediately raised privacy concerns, as one-on-one conversations were being surfaced publicly without peoples’ knowledge. In response, Google has confirmed this indexing was unintentional and is working to block Bard chat transcripts from appearing in … Read more

Microsoft Gives Websites More Control Over Content In Bing Chat

Microsoft Gives Websites More Control Over Content In Bing Chat

Microsoft announced new options for publishers to limit their content use in Bing’s new AI-powered chatbot feature. The tech giant aims to address concerns raised by publishers while allowing website discovery through regular search results. Addressing Publisher Concerns Since Microsoft unveiled its revamped Bing search engine with chatbot capabilities, publishers have voiced concerns about using … Read more

Perplexity Announces AI Search Updates And Code Llama Chat

Perplexity Announces AI Search Updates And Code Llama Chat

Perplexity announced an update to its Copilot feature with GPT-3.5 Turbo fine-tuning from OpenAI and the introduction of Code Llama to Perplexity’s LLaMa Chat. great use (and metrics) of the openai fine-tuning api: https://t.co/3n9IB3zitS — Sam Altman (@sama) August 25, 2023 This means a more responsive and efficient AI-powered search experience without compromising quality. For … Read more

Microsoft Q4 Earnings Call: Over One Billion Bing AI Chat Sessions

Microsoft Q4 Earnings Call: Over One Billion Bing AI Chat Sessions

Microsoft announced robust fourth quarter and fiscal year results driven by its cloud business for investors in today’s earnings call. Growth In Revenue Ahead of the earnings call, Microsoft posted a press release. The tech giant reported an 8% growth in revenue to $56.2 billion for the quarter ending June 30, 2023, compared to the … Read more

Bing AI Chat And Copilot For Search Available In Google Chrome

Bing AI Chat And Copilot For Search Available In Google Chrome

Google Chrome users can now access Microsoft’s Bing AI chat and AI-powered search results on desktop browsers. Screenshot from Bing/Google Chrome, July 2023 Only users logged into Microsoft accounts could access the AI chat interface via the Bing app or Microsoft Edge browser for months. Bing AI Chat In Google Chrome Now, you can chat … Read more

Microsoft Limits Bing AI Chat Messages Per Day

Microsoft Limits Bing AI Chat Messages Per Day

Microsoft’s AI-powered Bing search engine, Edge web browser, and integrated chat feature are receiving high praise from users in early testing. In over 169 countries, the new features have been observed to deliver better search results, more complete answers, and tools for generating content. The chat feature, in particular, has seen healthy engagement, with users … Read more

A Pride Fireside Chat: Coming Out at Work and Supporting LGBTQ+ Colleagues

A Pride Fireside Chat: Coming Out at Work and How to Support LGBTQ+ Colleagues

Pride month is celebrated annually in June to honor the 1969 Stonewall riots, and the work towards equality for the LGBTQ community. In June of 1969, patrons and supporters of the Stonewall Inn in New York City responded against police harassment and persecution, resulting in the historic uprising. These riots marked the beginning of LGBTQ … Read more

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