Customer Archives

Social media security best practices to keep your company and customer data safe

November 30, 2024 by admin

From social engineering to profile hijacking, social media accounts face many potential attack vectors. Social media security isn’t something companies can take lightly, especially in regulated industries like healthcare and finance. A brand’s online presence—including that of its senior leadership—is deeply connected to its reputation. A breach can damage customers’ confidence and put company information … Read more

Google Is Updating Its Customer Match Policy

November 12, 2024 by Brooke Osmundson

Google sent out an update to its Customer Match policy to advertisers yesterday, going into effect in January 2025. Customer Match allows advertisers to use their first-party data to reach people across many different campaign types, making it one of the most valuable features available for brands. The new policy change introduces new standards designed … Read more

5 B2B Customer Retention Strategies To Drive Repeat Business [Webinar]

October 28, 2024 by Heather Campbell

For many B2B businesses, balancing customer retention with new client acquisition can feel overwhelming—especially when the competition is growing faster than ever. Retaining clients is not only critical, but often easier than securing new ones, yet it comes with its own set of challenges. In an environment where customer expectations continue to rise, maintaining long-term … Read more

New Study Finds That Review Requests Should Be Treated Like Customer Service

September 25, 2024 by Miriam Ellis

Want to get rid of that sinking feeling of looking with envy at the high review volumes and star ratings of your top local competitors? You already know that both review count and ratings are contributing to these brands’ dominance in Google’s Packs and Maps. Today, I’ll share some good news that could help the … Read more

5 Ways to Leverage Customer Reviews to Increase Sales

September 20, 2024 by admin

Having social proof has never been so powerful for startups. In a world where many aspects of businesses can take the shape of “fake it until you make it”, customer reviews are one of the only things that stand between failure and success. Here, we will look at five of the best ways you can … Read more

5 Ways Personalization in eCommerce Can Enhance Customer Experience

August 29, 2024 by admin

Personalizing your customer journey is one of the most important aspects of both short and long-term success. Yet many founders don’t put the necessary time and effort into it, instead opting for a blanket approach in the hopes that their generic messaging will attract a wide enough audience. But thanks to continued advancements in eCommerce-based … Read more

Meta’s New Ad Tools Promise More Precise Customer Targeting

August 20, 2024 by Matt G. Southern

Meta is rolling out ad platform upgrades for Facebook and Instagram. The updates, coming in the next few months, focus on boosting performance and customization through AI-powered campaign optimization. New Features For Precise Value Definition Meta is rolling out a new “Conversion Value Rules” tool to give advertisers more flexibility. This feature lets you adjust … Read more

Future of B2B Customer Experience: AI vs. Human Touch

August 11, 2024 by admin

Listen NEW! Listen to article Sign in or sign up to access this audio feature! No worries … it’s FREE! The future of B2B CX is set to be defined by innovative solutions that not only streamline operations but also create highly personalized and seamless interactions. Competition is fierce, and customer expectations are higher than … Read more

AI Experiment: Hacking HubSpot Chat to Improve the Customer Experience

July 25, 2024 by admin

We integrated AI into our website chat and our KPIs flew off the charts. Here’s exactly how we did it and what we learned along the way. Key Outcomes: 43% increase in chat conversion rates >50% improvement in the value per chat CSAT scores matched human-led interactions I like to joke that one of my … Read more

Customer Engagement: The Secret to Long-Term Success

June 25, 2024 by admin

Customer engagement is the foundation of any brand because it helps grow a loyal following and develop a long-term business model. But getting customers to engage with your content is not always as easy as you might think. In this article, I’ll teach you the foundations of building and growing an engaged following on any … Read more

How To Increase Conversions With This 6-Step Customer Journey Analysis

May 14, 2024 by Bill Franklin from DAC

This post was sponsored by DAC Group. The opinions expressed in this article are the sponsor’s own. To create websites and marketing campaigns that will increase conversions, you must understand what your customers need and when they need it. What inspires a prospect to connect with you or buy your product from start to finish? … Read more

Do More with Less: Navigating Customer Acquisition Challenges for Today’s Enterprises

May 7, 2024 by Loren Baker

Mastering Digital Acquisition: Efficient Strategies for Enterprise-Level Success

In today’s rapidly evolving digital landscape, businesses face unique challenges in acquiring customers and expanding their digital footprint. From limited resources and intense competition to lack of insights, navigating this terrain requires innovative acquisition strategies. Watch on-demand as we delve into a two-pronged strategy of driving campaign efficiencies while laying the foundation for long-term success. … Read more

Customer Experience – The Selling Styles B2B Buyers Prefer Most

May 2, 2024 by admin

Which sales approaches resonate most with B2B buyers? How important is it for B2B buyers that salespeople show an understanding of their business and personalize pitches? To find out, Amplyfi surveyed 500 B2B buyers in the United Kingdom who work for tech and financial services enterprises with at least 250 employees. Respondents say the styles … Read more

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