The Role Of Automation In Financial Service

Artificial intelligence has turned all spheres of activity, the financial sphere was no exception. This field has experienced significant changes and automation. In this article, we will look at various aspects of the technology implementation in financial services. Automation in document processing and operational processes One of the crucial areas where automation is showing its … Read more

Social media customer service statistics to know in 2024

Social media customer service statistics to know in 2024

What does it mean to have exceptional customer service? Automated phone systems? Chatbots? Help guides? These ease your customer support teams’ workload, but they don’t always cater to the needs of your customers—especially if they have a unique or urgent issue. When they’re facing a problem, customers don’t want to click through a series of … Read more

Optimizing Keywords For Service Providers & Converting Blog Content

This week’s Ask An SEO question comes from Stephen, who writes: “How does a service provider know what people are searching for and how does one convert blog content to income when there’s no book or product being sold yet?” Great question. There is a big difference between traditional e-commerce SEO and service provider SEO … Read more

Field tested tips for aligning customer service and marketing

If a business is an orchestra, then every department is its own instrument. When teams work in isolation, the result is simply noise. However, when everyone unites around shared goals, beautiful music is made. And there’s no sweeter harmony than what’s created through collaboration between customer service and marketing. Looking for proof? Look no further … Read more

A snapshot of the email service provider (ESP) landscape – Litmus

In the world of email, the email service provider (ESP) is a key component of any marketer’s strategy. They offer a suite of services that includes sending, receiving, and storing emails, as well as tools for analytics and automation. ESPs are instrumental in ensuring that emails are delivered to the right inbox and not marked … Read more

12 Best Free (& Private) Email Accounts & Service Providers of 2023

You need a free email account — whether it’s for networking, job recruitment, downloading resources, transferring files, setting reminders, meeting with colleagues, or something else. Even with the rise of office chat platforms, you still depend on email for a surprising number of things. But unfortunately, not every email service is completely free. And even … Read more

Elevating Customer Service Through Data-Driven Insights

In today’s fast-paced business realm, the digital landscape has bestowed upon us an invaluable treasure trove: customer data. With each click, purchase, and interaction, customers leave behind breadcrumbs of insight. Something that, when skillfully harnessed, can pave the way to unparalleled customer service experiences. Personalized interactions reign supreme, so, the art of customer service has … Read more

How to use AI to deliver better customer service

Customer service teams are constantly under pressure. While customers expect them to respond immediately and know all the answers, siloed teams, opaque workflows and fragmented customer data across channels add to the challenges support teams face on an ongoing basis. They need the right tools to make swift, efficient decisions and provide the kind of … Read more

Help Us Fuel Email Research: 2023 State of Email Service Providers (ESPs) – Litmus

Our State of Email reports have always depended on the kind and generous knowledge-sharing from the email community. This valuable exchange of insights not only helps individual email marketers in their professional growth but also contributes to the overall improvement of the email industry. As email marketing professionals, we recognize the importance of sharing our … Read more

How Can Small Local Service Businesses Use AI To Improve Their Digital Marketing?

When many of us hear how AI will change the world – particularly digital marketing – our thoughts (and occasionally fears) drift towards how big organizations will use machines to do the work of legions of copywriters, designers, and other content creators. Large corporations with equally large customer bases and competitively driven content needs are … Read more

Google In Hot Water: Billions At Stake As YouTube Ads Found To Violate Terms Of Service

New findings reported by The Wall Street Journal reveal that approximately 80% of the ads YouTube serves across the web have breached its own terms of service, making them subject to refunds. This could cost Google billions of dollars, adding to the company’s existing troubles, such as a growing discontent with search results and two … Read more

Top 5 social media customer service tools for your brand

We all dread dealing with customer service. From long hold times to unanswered emails, it can create an unpleasant experience. Traditionally, customers call a toll-free support number or send an email to the help desk. Now there’s a third option: social media. More customers are turning to social media for their customer service, which creates … Read more

The Ultimate Guide to Service Level Agreements (With Help Desk SLA Examples)

Whether you’re working with a new customer or another department at your company, one of the most critical steps for alignment is creating a service level agreement (SLA). However, you may be wondering, “what is an SLA and how do I write one?” Traditionally, an SLA serves to define exactly what a customer will receive … Read more

How Push Notification Service Provider Works

A service or platform that allows companies and developers to deliver push notifications to portable devices, web browsers, and other network devices is known as a push notification service provider. An example is https://www.nashpush.com/. NashPush is a cloud-based service that helps companies boost revenue by allowing them to better meet the needs of their customers. … Read more

Criteria To Select A Pro Essay Writing Service Online

Students write essays and other types of paper. When you enter university, you know that writing papers and essays is a part of academic life. While it might be simple in theory, in practice, it can be unbearable. Considering all the academic tasks and extracurricular activities, doing the essay can become the last resort. That … Read more

What Features To Expect When Using A Commercial Construction Leads Service

Commercial construction leads are an extremely hot commodity and are in high demand. Suppose you’re looking to generate revenue through your own commercial construction leads service. In that case, you must meet certain standards and provide certain features to your customers if you want to be successful. To help prospective commercial construction leads clients find … Read more

Top Concerns For Window Service Providers

This year, the growing window has opened up more opportunities and challenges to Windows service providers. Governance and security, billing compliance, security, and infrastructure are just a few of the issues that small and large CSPs confront daily. BigFix Patch Management for the window service and ensures that your Windows clients are up-to-date with the … Read more

How to Improve Customer Service and Avoid the Hall of Shame

Delivering good customer service can be tricky for small businesses. It often takes just about everyone working full days to keep processes moving and profits coming in. So when something does go wrong, the team has to scramble to resolve the issue internally in order to right the ship, often requiring an all-hands-on-deck effort. Which … Read more

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