Etsy sellers are furious over new mandatory ad fees

By Amanda Yeo

uploads%252Fvideo uploaders%252Fdistribution thumb%252Fimage%252F94432%252F094bc7d4 4d8f 4121 8c82 7f96911779b2.png%252Ffull fit in  1200x2000.png?signature=Z3r4W Hsug49Dzsu8WeTicrBLbY=&source=https%3A%2F%2Fblueprint api production.s3.amazonaws - Etsy sellers are furious over new mandatory ad fees

Etsy sellers are furious about the website’s new advertising scheme, which will impose huge fees on some sales. What’s worse, certain users aren’t even allowed to opt out.

Etsy announced two new updates to its advertising model in a February 26 blog post. Firstly, the ecommerce website is removing Google Shopping ads from its current advertising tool Etsy Ads, meaning sellers who use it will only have advertised listings on Etsy. The changes take effect immediately, so it’s particularly disappointing for sellers already in the middle of advertising campaigns.

However, Etsy won’t stop advertising on Google entirely, which brings us to its second, much more controversial change: the introduction of Offsite Ads.

Under the new Offsite Ads program, Etsy will advertise sellers’ products on Google, Facebook, Instagram, Pinterest, and Bing. “When a shopper clicks on one of those online ads for your products and purchases from your shop within 30 days, you’ll pay an advertising fee,” wrote Etsy. “You only pay an advertising fee when you make a sale — eliminating the risk you could pay for ads that don’t work for you.”

It doesn’t sound too terrible — until you get into the details. 

I’m so disappointed by @Etsy‘s new ads policies. Automatically enrolling shop owners into paying for ads is a predatory tactic. I’ll be working on building my standalone ecommerce site after C2E2. pic.twitter.com/hpkAV1etkw

— livelygold ✨c2e2 (@livelygold) February 26, 2020

Under Etsy Ads, sellers could enter a budget when opting in to the service. In contrast, Offsite Ads automatically takes a whopping 15 percent of income from eligible sales, up to $100 per order. If the same buyer makes multiple separate purchases within 30 days of clicking an ad, all are subject to the fee.

Etsy already charges 5 percent shipping and transaction fee, plus a 3-4 percent fee for Etsy Payments. (Enrollment in Etsy Payments is mandatory for eligible countries, including the U.S.) The new policy means sellers could lose up to 24 percent of their income from a sale — and that’s before factoring in other costs such as listing fees.

What’s worse, Etsy has also automatically enrolled every single one of its sellers into the program, making it an opt out system rather than opt in. Further, sellers who make over $10,000 within 12 months aren’t allowed opt out ever — even if their store’s income drops below $10,000. Though they’re charged a reduced fee of 12 percent, it’s still an egregious amount to pay for something many don’t even want.

Real nice @Etsy you’re going to force me to pay for google ads now? I don’t need ads to have a successful store (and i get too many orders for me to handle) and you’re going to take admoney from me without being able to opt-out?

— Willow (@WillowCreativ3) February 26, 2020

So disappointed with the new mandatory Etsy offsite ads. You just KNOW @etsy are going to use it to advertise to people who are already engaged with your brand and loyal customers and CHARGE you for the pleasure. Introduce opt out now please the people are maddddd

— Jane? (@jane26x) February 26, 2020

Angry sellers are blasting the new policy, many threatening to move platforms. The changes have particularly enraged sellers who have already built customer bases and are worried buyers searching for them will be served ads. 

Etsy’s official forums are holding a staff Q&A about the changes, but it’s done little to appease the community. Mashable reached out to Etsy for comment but had not heard back at time of publication.

Et/sy trying to squeeze more money of small artists again. I drive like all the traffic to my etsy. Making products, there’s the cost of the product, taxes, platform fees, shipping, AND then the artists margin. AND NOW they want to slap a mandatory “”advertising fee”” on it???? https://t.co/pebjj4Q77Q

— giraffalope ✨?✨ (@Giraffaloops) February 26, 2020

Separate tweet to show you how Etsy’s obligatory “we get an additional 15% of your sales for 30 days if someone clicks an etsy ad” literally takes sales from people specifically looking for MY shop. Which etsy has done zero work for. pic.twitter.com/HxM93Bd2bP

— Kikidoodle & Purrmaids @eccc (@KikiDoodleTweet) February 26, 2020

OOF i know i never remember to update here, but @Etsy is doing a ridiculous new 12% fee on top of their 8% fees for offsite ads we can’t opt out of. 20% fee for a sale is RIDICULOUS! ;O; If you see an Etsy ad somewhere, PLEASE don’t click it! The effect lasts for 30 days.

— ChasingTailsWorkshop (@ChasingTailsWS) February 26, 2020

got an email from Etsy this morning abt how they’re introducing offsite advertisements where they’ll promote your listings on other sites for a 15% fee and I was like whatever, but then I kept reading and saw that I literally can’t opt out of it pic.twitter.com/Alk0tgTTUX

— ARYLL (@aryllins) February 26, 2020

Going to be opening a different online store since @Etsy continuesly likes to create new rules that cause sellers to suffer. When they pushed free shipping on me I lost at least 30% of my sales because I had to raise my prices. Now they are doing forced advertisement. Fuck that

— ??Z U M A ?? (@realiferoadkill) February 27, 2020

wow @Etsy is making a mandatory 12% fee for offsite ads we can’t opt out of huh? so that makes those sales have 20% fee overall. If anyone sees Etsy ads offsite please don’t click them, the effect will last for 30 days to apply a fee to that shop if you buy from them

— Starfeathers ⚔️ @ ?? Felix’s Thigh Belt (@Aisikae) February 26, 2020

Offsite Ads fees will be imposed from April 14, so don’t be surprised if your favorite store’s prices rise accordingly — provided they don’t leave Etsy altogether.

UPDATE: Feb. 28, 2020, 9:42 a.m. AEDT An Etsy spokesperson has since provided the following statement to Mashable: “At Etsy, we’re always listening to our sellers and adapting our platform to best meet their needs. Many sellers asked us for marketing products that give them more control with less risk, and we’re excited to evolve our advertising services to directly address this feedback. Offsite Ads will help sellers reach tens of millions of potential buyers off of Etsy, without having to pay any fees unless they make a successful sale. While we understand that changes like these can be an initial cause of concern, we’re confident that once Offsite Ads launches sellers will see the benefits of this powerful new marketing tool.”

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