Customer service chatbots: How to create and use them for social media

Customer service chatbots: How to create and use them for social media

Exceeding customer expectations isn’t as easy as it used to be. High inbound message volumes and rising customer care standards have left support teams hustling to keep resolution times low. It’s officially time to call in the bots—customer service chatbots, that is. Don’t panic—no robot can replace a diligent customer service professional. They can, however, … Read more

WP Engine WordPress Hosting Acquires NitroPack

Managed WordPress Web Host Acquires site performance optimization SaaS company

Managed WordPress web host WP Engine announced that they are acquiring NitroPack, a leading SaaS website performance optimization solution. The acquisition of of NitroPack by WP Engine demonstrates their continued focus on improving site performance for clients. NitroPack NitroPack is a relatively pricey but well regarded site performance solution that has for years been known … Read more

OpenAI GPT-4o Mini Costs Less & Wallops Competition

OpenAI GPT-4o mini outperforms competitors in benchmark scores

OpenAI rolled out GPT-4o mini, a replacement for GPT 3.5 Turbo that is more powerful than other models in its class. Because it’s hyper efficient, GPT 4o mini will make AI available to more people at a cheaper price through better end-user applications. GPT-4o mini GPT-4o mini is a highly efficient version of GPT-4o that … Read more

The Ultimate Guide to Email Design and 13 Best Practices

The Ultimate Guide to Email Design and 13 Best Practices

As a new marketing assistant, I once created an email campaign for our biggest product launch. Despite spending hours crafting the seemingly “perfect” message, the next day’s analytics showed dismal open and click-through rates. The problem? I had neglected the design, resulting in a cluttered mess with no clear call-to-action. This harsh wake-up call taught … Read more

How to Deliver Customer Experiences That Increase Conversions

How to Deliver Customer Experiences That Increase Conversions

Welcome to Creator Columns, where we bring expert HubSpot Creator voices to the Blogs that inspire and help you grow better. I’ve been an inclusive marketing strategist and consultant for seven years. My entry into this space was heavily influenced by my lifelong experiences as a frustrated consumer. Several components of my identity make me … Read more

The 10 Best Website Builders To Consider 2024

The 10 Best Website Builders To Consider 2024

Choosing the right website builder may depend on your goals. They have a variety of features, and some platforms excel in areas that others don’t. Not all builders will fit if you need advanced SEO or ecommerce capabilities. We compared 10 website builders based on price, data limits, core use cases, and whether they provide … Read more

Google Confirms Ranking Boost For Country Code Domains

Google Confirms Ranking Boost

Google’s Gary Illyes answered a question about a ranking preference given to sites that use country level domain names and explained how that compares to non-country domain names. The question occurred in the SEO Office Hours podcast. ccTLD Aka Country Code Domain Names Domain names that are specific to countries are called ccTLDs (Country Code … Read more

Future-Proof Your Website: 3 Must-Have AI Tactics for Marketing Leaders

Future-Proof Your Website: 3 Must-Have AI Tactics for Marketing Leaders

Which AI tactics will keep your site relevant and engaging as website strategies shift from broad audience capture to hyper-personalization? The days of designing websites solely for broad audience capture and search engine optimization are well behind us. The future now lies in hyper-personalization, where websites cater to the specific needs and preferences of each … Read more

Google Clarifies H1-H6 Headings For SEO

Google clarifies the use of heading elements for SEO

Google’s Gary Illyes answered a question about the SEO value of hierarchically ordering heading elements (H1, H2, etc.). His answer offered an insight into the actual value of heading elements for digital marketing. Heading Elements In simple terms, HTML Elements are the building blocks of a web page and they all have their place much … Read more

Google’s John Mueller On How To Verify An SEO Agency’s Work

Google's John Mueller On How To Verify An SEO Agency's Work

In a recent session of Google’s SEO office-hours Q&A, the Search Relations team addressed a common concern among business owners: how to determine if an SEO agency is actively optimizing your website. The Business Owner’s Question The discussion was prompted by a business owner who asked: “If I have an agency that is managing our … Read more

What SEO Should Know About Brand Marketing With Mordy Oberstein

What SEO Should Know About Brand Marketing With Mordy Oberstein

For the SEO industry, the Google documents leak offered an important view behind the scenes. Although the leak was not a blueprint of how the algorithm worked, there was considerable confirmation that SEO professionals were right about many elements of the algorithm. From all the analysis and discussion following the leak, the one insight that … Read more

8 Challenges of Scaling Community Management (and How Pros Solve Them)

8 Challenges of Scaling Community Management (and How Pros Solve Them)

You lost that lovin’ feelin’. Fun to hear on the oldies station. Not so fun to hear from your community members. But that’s the double-edged sword of scaling community management, isn’t it? The better you do, the bigger you get. And the bigger your group gets, the harder it is to do the things that … Read more

SEO in the Martech Stack: How Tech Decisions Can Impact SEO

SEO in the Martech Stack: How Tech Decisions Can Impact SEO

Organizations typically are a mixture of orientations that impact all aspects of the business from operations, finance, and marketing and sales functions. This also means it can influence the marketing technology stack, and subsequently, these decisions can impact the performance of marketing channels, including SEO. When organizations determine the technologies they want to use to … Read more

How the Martech Landscape Has Transformed Since 2011

How the Martech Landscape Has Transformed Since 2011

The number of marketing technology software products has grown exponentially over the past 13 years, according to recent research from Chief Martec and Martech Tribe. The report was based on an analysis conducted annually of marketing technology products. The number of martech software apps has jumped from 150 when the first analysis was conducted in … Read more

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