What is a Net Promoter Score (NPS) and how do you measure it?

What is a Net Promoter Score (NPS) and how do you measure it?

The modern customer journey exists across multiple channels and countless touchpoints. To get a truly cohesive view of your customer experience, you need to be tracking your Net Promoter Score (NPS). Net promoter score is more than just a customer service metric. It offers the combined power of quantitative and qualitative feedback, giving teams the … Read more

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