Listen NEW! Listen to article Sign in or sign up to access this audio feature! No worries … it’s FREE! In today’s competitive market, customers expect highly personalized and timely brand interactions. Customer experience is paramount: 80% of customers say the experience a company provides is just as important as its products. Delivering high-quality customer … Read more
At HubSpot, customer experience comes first. Always. Whether our marketing team is selecting a time at which to send an email or our web team team is choosing the size and location of a button on our homepage, the question we always go back to is: “Will this be a good experience for our customers?” … Read more
Customer Relationship Management (CRM) platforms are revolutionizing the business world, redefining how companies interact with their customers. In an era where customer experience is paramount, these platforms provide businesses with the tools they need to build meaningful, long-lasting relationships. This article will explore: What is CRM? The Evolution of CRM CRM and Customer Engagement: A … Read more
In a move that could redefine B2B lead generation, HubSpot and TikTok announced a unique integration to streamline B2B lead generation. This partnership helps businesses capture TikTok leads into HubSpot’s CRM (customer relationship management) platform. Rising Customer Acquisition Costs Amid New Opportunities This partnership is timely, given that small and medium-sized businesses (SMBs) face escalating … Read more
You’ve managed to successfully set up your consulting business. You may even have a few clients. But you know that the work doesn’t stop there. As a consultant, there are two crucial elements of your business that will determine whether your business will be a success or not. Keeping your current clients happy and sourcing … Read more
Are you having trouble getting your team to adopt a Customer Relationship Management (CRM) system? The key to successful CRM user adoption lies in the design and implementation of the platform. From making sure that the interface is intuitive and user-friendly, to incorporating context-sensitive help within the system, there are several steps that organizations can … Read more
