If you‘ve seen other posts I’ve written about community management, you know I used to manage a Facebook community for a TV station where I worked as a digital journalist. My experience gave me first-hand knowledge of why community management is important and why brands should invest in it. Don’t believe me, well consider this: … Read more
In a perfect world, my car would run on starlight and dreams, fries would taste good reheated, and we would never be asked to prove the ROI of community management. Unfortunately, that’s not the world we live in — so I reached out to 3 different community management experts and asked how they show the … Read more
Brands build online communities around their target audiences. As consumer preferences change and technological advances offer more and more opportunities, community management strategies change alongside them. In this piece, I’ll go over community management trends to be aware of in 2024 and how you can adapt them for yourself. Community Management Trends in 2024 1. … Read more
In the age of social media, most brand communities exist mainly online via social media platforms like Reddit, TikTok, Facebook, or X. So, when you think of community management, you might think the person in charge of that is a social media manager. However, that may not be the case. There are actually significant differences … Read more
Community management helps you build trust, loyalty, and connection with your audience. It’s also how you make sure your audience gets the most out of what you offer them. Given its importance, I understand why engaging with your own communities can feel daunting—you likely don’t want to mess it up. Not to fear. I did … Read more
As of 2024, 86% of social media marketers say building an active and engaging online community is critical to a successful social media strategy. If your company wants to build or expand its social media community, you’re probably wondering which approach is better—in-house or outsourced community management. Fortunately, I have years of experience in both … Read more
Jenny Sowyrda, manager of community strategy and operations at HubSpot, shared a great analogy with me about community management: “As the community manager, you’re hosting a party. At first you have to welcome everyone, take their jackets, and offer them food or a drink. But once more guests start to arrive, you can make connections … Read more
![Community Management Metrics That Actually Help [Expert Interviews]](https://nicheplrnewsletter.com/news/wp-content/uploads/2024/07/Community-mangement-metrics-1-20240627-4357819.webp.webp "Community Management Metrics That Actually Help [Expert Interviews]")
They say if you can measure it, you can manage it. So how do you measure a community? That’s not a rhetorical question. If you want to manage a thriving community, you better figure out which community management metrics actually mean something about your work. I spoke with a panel of four experts — from … Read more
![7 Community Management Tools the Pros Actually Use [Expert Recommendations]](https://nicheplrnewsletter.com/news/wp-content/uploads/2024/07/community-management-tools.png "7 Community Management Tools the Pros Actually Use [Expert Recommendations]")
Having a hard time finding clear info on community management tools? I’m not even a little surprised. “Community management” covers a wide range of jobs, and they’re not going to have the same software needs. After all, if you’re running a B2B product support forum you need a different tech stack than someone modding a … Read more
![12 Community Management Best Practices to Attract Your Biggest Advocates [From the Experts]](https://nicheplrnewsletter.com/news/wp-content/uploads/2024/07/community-management-best-practices_featured.png "12 Community Management Best Practices to Attract Your Biggest Advocates")
If you’re trying to start or grow a community around your brand, these community management best practices might just do the trick. Good community management requires a little bit of troubleshooting. But you can’t just turn it off and turn it back on (like I do with my almost-10-year old laptop when it freezes). You … Read more
![Community Management Challenges and How to Overcome Them [Expert Tips]](https://nicheplrnewsletter.com/news/wp-content/uploads/2024/07/Untitled-design-2024-06-26T160408.200.jpg "Community Management Challenges and How to Overcome Them [Expert Tips]")
A few years ago, I had to manage a Facebook community for a TV station I was working for as a digital journalist. It was a completely new experience, and there were definitely times I stumbled. Community management challenges are real and can be hard to navigate if you’re new to the field. Fortunately, I … Read more
The concept of managing communities may seem straightforward. But a community management strategy is what separates the ‘omg I love them!’ brands from all the rest. If you really want to make an impact on your audience, it’s going to require a little bit of planning. Come with me to take your community management efforts … Read more
This edited extract is from How to Use Customer Data by Sachiko Scheuing ©2024 and reproduced with permission from Kogan Page Ltd. I have an extremely confidential piece of information on a particular sheet of paper. This A4-sized paper contains a list of Christmas presents I plan to give to my family members. To make … Read more
The importance of effective data management in the dynamic field of digital marketing cannot be emphasized. The administration of tags emerged with the late 2000s exponential growth in marketing solutions in the digital realm. These tiny units of code, which are crucial for monitoring user activity and gathering data, used to be difficult to implement and … Read more
As a marketing manager at HubSpot, I’m always looking for tech tools that are easy to use and save me valuable time in my day. And when it comes to advertising management software, I have some non-negotiables, like integration, automation, and advanced reporting. If you work in advertising and haven’t been using ads management tools … Read more
Google has announced improvements to its Interaction to Next Paint (INP) metric for websites using popular consent management platforms (CMPs). Google made this possible by working directly with platforms like OneTrust, Complianz, and Axeptio. Barry Pollard, a Chrome User Experience Report (CrUX) team member, announced the initiative in a recent post on the CrUX Announcements … Read more
![Marketing Management - 10 Questions to Ask When Creating a Marketing Campaign [Infographic]](https://nicheplrnewsletter.com/news/wp-content/uploads/2024/03/Marketing-Management-10-Questions-to-Ask-When-Creating-a.jpg "Marketing Management - 10 Questions to Ask When Creating a")
What are the big things you should be thinking about before you embark on a new marketing campaign? To help marketers understand the most important considerations, Semrush created an infographic (below). It looks at 10 key questions to ask when creating a campaign. And to help marketers understand when to ask what, each question has … Read more
Fleet driver safety is a crucial concern for fleet managers. Therefore, implementing a comprehensive program is essential for safe and efficient operations. Moreover, establishing and enforcing safety rules and procedures can help reduce accident risks, ensuring federal regulation compliance. With 80% of business drivers using their phones while driving, road safety must be a priority … Read more
